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Application Support Engineer

Cloud Brigade is a cloud and IT managed Services Provider specializing in Linux and Open Source Software solutions. We are searching for a new member to join our technical services team in Santa Cruz. As a Migration Engineer, you will support customers and our team at Launch Brigade in a variety of scenarios :

  • Deploy newly created web sites based on common CMS and ECommerce systems such as WordPress and Magento
  • Provide customer support for existing application deployments
  • Setup server environments for high value web applications
  • Manage data and service migrations from one platform or provider to another
  • Troubleshoot and mitigate problems in web applications
  • Maintain and improve custom code
  • Provide support to developers
  • Maintain internal and third party SaaS applications
  • Upgrade and test applications
  • Work with our development and managed services application platforms

All work is performed from our office in downtown Santa Cruz. We’ve been fortunate enough to have built a very special team here in Santa Cruz, and it’s going to require someone equally as special to fill this position.

Here’s what we are looking for. You are passionate about technology and like to be challenged. You exercise grace under pressure and can problem solve efficiently. You enjoy working with a team of like minded individuals. You can fix anything even if you’ve never seen it before (Think MacGyver). You want to have a job that provides never ending opportunity to work with new technologies. You are good with prioritizing customer needs as well as your own time. You have a sense of humor. You’ve worked with many of the above technologies.

Desired technical experience and soft skills :

1 years experience with Linux System Administration (RedHat/CentOS preferred, Ubuntu a bonus)

  • Strong knowledge of Linux command line utilities
  • Object Oriented programming with PHP (framework experience a bonus)
  • Common web applications such as WordPress, Magento, Drupal, etc.
  • LAMP stack and emerging technologies (Nginx, couchbase, Redis, MongoDB, etc)
  • DNS and Mail administration
  • Cloud Services (AWS, RackSpace, Azure)
  • Writing scripts in Perl and/or Python
  • Configuration Management Software (Puppet, Chef, Ansible, SaltStack)
  • Network analysis (Wireshark, tcpdump)
  • Helpdesk software
  • Great communication and writing skills
  • Ability to mentor and provide leadership

This is onsite position in Santa Cruz, CA with normal business hours of 9am – 6pm Monday through Friday. There may be an occasional need for after hours or weekend maintenance work. Cloud Brigade provides paid time off, and a shared expense medical benefits plan. Compensation is commensurate with experience.



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